We respect your privacy. This document explains how Lux Event Planner collects, uses, and protects your personal information when you use our services.
1. Introduction
Lux Event Planner ("we", "our", "us") is committed to protecting the privacy of users ("you") of our event management platform at Lux Event Planner.id. This Privacy Policy applies to all Lux Event Planner services, features, and products.
By registering or using Lux Event Planner's services, you agree to the collection and use of information as described in this policy.
2. Data We Collect
We collect several types of information to provide and improve our services:
- Account Information: full name, email address, phone number, and profile photo upon registration.
- Event Data: details of events you create, such as event name, date, location, guest lists, and vendor notes.
- Usage Data: information about how you interact with our platform, including pages visited and features used.
- Device Information: browser type, operating system, IP address, and device identifiers.
- Communications: messages you send to our support team.
3. How We Use Data
The data we collect is used for the following purposes:
- Providing, operating, and maintaining the Lux Event Planner platform.
- Sending important notifications about your account and events.
- Improving features and user experience based on usage patterns.
- Providing technical support and responding to your inquiries.
- Detecting and preventing fraud or abuse.
- Complying with applicable legal obligations.
4. Data Sharing
We do not sell your personal data to third parties. Your data is only shared in the following circumstances:
- Selected Vendors: if you connect a vendor to your event, relevant event information may be shared with them subject to your consent.
- Service Providers: third parties that assist our operations (hosting, analytics, email) are bound by confidentiality agreements.
- Legal Obligations: when required by applicable law or a valid court order.
5. Data Security
We take reasonable technical and organizational measures to protect your data:
- Data encryption in transit using HTTPS/TLS protocols.
- Encryption of sensitive data stored on our servers.
- Internal access controls — only authorized personnel can access user data.
- Regular security audits and system updates.
While we make every effort to protect your data, no system is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.
6. Cookies
We use cookies and similar technologies to maintain your login session, remember preferences, and understand how users interact with our platform. You may configure your browser to refuse cookies, but some platform features may not function optimally as a result.
7. Your Rights
As an Lux Event Planner user, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data through your account settings.
- Delete your account and data — contact us to process this request.
- Export your event data in a readable format.
- Opt out of marketing communications at any time via the unsubscribe link.
8. Minors
Lux Event Planner's services are not intended for anyone under the age of 17. We do not knowingly collect data from minors. If you become aware that your child has provided us with information without your knowledge, please contact us immediately.
9. Policy Changes
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-platform notification at least 14 days before taking effect. Continued use of our services after changes take effect constitutes your acceptance.
10. Contact Us
For questions, requests, or concerns regarding your privacy, please reach out: